Rights & Responsibilities

Participating in your care as a patient involves the following rights and responsibilities;

You should receive an explanation of any treatment and associated risks prior to giving your consent
Knowledge of financial costs involved in your treatment
Ability to seek a second opinion
All care is provided with respect, dignity and professional competence
Your ethnic, cultural and religious practices are respected
All medical records are secured and confidentiality assured
Advice on how to make a complaint
Written instructions on your care after discharge
Access to your medical record if required
Honesty regarding any medical or surgical history
Disclosure of all medications you are taking, including non prescription medications and alternative treatments
Agreement to follow medical advice and instructions

PRIVACY

Your personal information is maintained in accordance with State and National Legislation
Guidelines are contained in the Privacy Act 1988 and State Privacy Legislation
Any requests for information will require signed written consent from the patient

INFORMATION MANAGEMENT

Information collected by Cambridge Day Surgery may be used in the following circumstances;

Shared amongst members of your healthcare team to ensure you receive high quality of care
Information to monitor quality of care and patient satisfaction
Legal obligation to disclose various data sets of information to Health Department, Registrar General’s Office, Cancer Registry, Private Hospital Data Bureau and Hospital Casemix Protocol
Administrative business operation such as accreditation, quality assurance and licensing with Insurers, Lawyers or advisors during normal business management
Disclosure of information to your private health fund and/or Medicare

SECURITY OF INFORMATION

Your personal information is stored on the electronic patient management system licensed to Cambridge Day Surgery
The system is accessed by authorised personnel employed by Cambridge Day Surgery
The system is monitored to ensure unauthorised access is not possible
A paper based medical record is stored in a secure on site medical records room and accessed by authorised personnel only

COMMENTS AND COMPLAINTS

Cambridge Day Surgery is committed to provide excellence of care and values feedback from patients. This ensures that any areas for improvement are promptly addressed and any feedback, positive or negative is directed to the appropriate staff member.

If you have any concerns on the day of your procedure the staff are very willing to listen and assist you. Alternatively, any comments or complaints can be directed to the Chief Executive Officer or Director of Nursing
E mail via our Contact Page or Phone: 08 61819966

Cambridge Day Surgery surveys patients annually by mail. If you have been randomly selected to complete a survey a reply paid envelope will be provided for your convenience.

If you wish to confer with an external provider please contact Office of Health Review WA – Phone 08 93230600.

Cambridge Day Surgery

Cambridge Day Surgery

First Class Medical Facilities

Cambridge Day Surgery

First Class Medical Facilities